PALACE BOX OFFICE

Tickets for events at The Palace of Auburn Hills can be purchased at The Palace of Auburn Hills and DTE Energy Music Theatre box offices, TicketMaster outlets, TicketMaster.com or by calling (248) 377-0100.

Box Office Hours
Monday - Friday: 9:00 a.m. - 6:00 p.m. (or 30 minutes after event conclusion)
Saturday: 9:00 a.m. - 4:00 p.m. (or 30 minutes after event conclusion)
Non-Event Sundays: Closed
Sundays With Events: 9:00 a.m. - 30 minutes after event conclusion

Tickets may be purchased using cash, personal checks, American Express, Visa, Mastercard and Discover. TicketMaster outlets accept cash, American Express, Visa and Mastercard. First day sales for events are available by cash or credit card. Personal checks are not accepted for events that are less than 7 days away.

We do have gift certificates available in any denomination which can be used to

Purchase tickets for any events at The Palace, DTE Energy Music Theatre, or Meadow Brook Music Festival
For purchases at Palace Locker Room Store within the Palace
For purchases in the Palace Grille

Random Number Ticket On-Sales Policy
The random number ticket on-sale policy is designed to give every fan an equal chance at purchasing the best tickets to an event. This method is preferred by most bands and promoters since it gives the fans an equal chance to purchase tickets and discourages scalpers from buying up the best seats and also discourages fans from having to "camp out" overnight for tickets. More

Box Office Locations
There are two box office locations inside The Palace of Auburn Hills. The main box office is located in the Atrium entrance, which is on the West side of the building. The Suite holders box office is located inside the East Entrance. Will-call tickets may be picked up at either location. For events with a large walk up crowd, there are also satellite windows in the West Atrium that can sell, upgrade when available, and print will-call tickets that have confirmation numbers. For ticket information call (248) 377-0100. To confirm whether tickets are in will-call the number is (248) 377-0143.

Disabled Services
The disabled seating locations for The Palace Of Auburn Hills are located in sections 120, 107 when available, 203 and 229. There are also seats reserved for patrons with visual impairments and limited walking needs, unless not permitted by the touring artists. To purchase tickets in these sections please call (248) 377-0154. One companion seat may be purchased with the disabled seat. Additional companion seats may be purchased but will be placed in the rows ahead of the disabled sections, if available. The box office TDD line is (248) 377-0188.

Cancellations or Rescheduled Events
In the event a performance is canceled or rescheduled, ticket holders will be mailed a postcard, when addresses are available. Information is also sent to the local media for publicity. Please be aware that tickets purchased over the counter at TicketMaster outlets or any of the venues have no person or address recorded for those tickets, so there is no way to contact those ticket holders other than through the local media. If the event is canceled, refunds will be available at the point of purchase (ie. If tickets were bought at The Palace, please take the unused tickets back to The Palace for a refund, or if they were purchased at a TicketMaster outlet, refunds will be available at that specific outlet.) If the event is rescheduled, tickets will be honored for the new date, or in most cases refunds will be available at the original point of purchase.

Lost / Stolen or Tickets not received in the mail
When tickets are lost, stolen or not received in the mail, patrons must contact the place where the tickets were purchased. In order to protect ticket purchasers, there is a process that must be followed to receive lost seat passes. If tickets were purchased at The Palace, DTE Energy Music Theatre, Meadow Brook Music Festival or Palace Locker Room stores please call the Palace at (248) 377-0100. For tickets purchased at TicketMaster outlets, patrons should return to the original outlet where the tickets were purchased. For tickets purchased over the phone from TicketMaster or TicketMaster.com, patrons should call (248) 645-6666 or any local TicketMaster phone number.

Will-Call Tickets
Tickets that are purchased by phone without time to safely mail or tickets left by someone are considered will-call tickets. A picture ID and the credit card used to purchase the tickets are required to pick up purchased will-call tickets. Patrons with will-call tickets that were purchased over the phone by TicketMaster may pick up their tickets 90 minutes prior to the event start time. Patrons who purchased tickets over the phone from The Palace of Auburn Hills, DTE Energy Music Theatre Music Theatre or Meadow Brook Music Festival may pick up their tickets at any time during regular business hours. Tickets that are left by team players or touring personnel usually arrive in the box office approximately one hour before the scheduled start time. The box office usually does not know the names for who the tickets will be left under that are given by the players or touring personnel until the actual tickets are received in the box office. Will-call tickets may be picked up at any of the box offices where the event is scheduled. Tickets left by players or touring personnel may be picked up at The Palace West Box Office, DTE Energy Music Theatre, East Box Office, and the only Meadow Brook Music Festival Box Office.

Other Will-Call Pick-up Locations
Now patrons can also pick up will-call tickets for all three venues at these Locker Room stores:
Great Lakes Crossing (248) 334-3825 Kensington Valley Mall (517) 545-9063 (Not Available at the Macomb Mall Store)

To pick up will-call tickets at Locker Room Stores:

Must be a Palace, DTE Energy Music Theatre, or Meadow Brook Music Festival Event
Must present driver's license of person ordering the tickets (Must be same address as on account)
Must present same credit card used to pay for tickets
Account must be paid off
Account may not be picked up if already mailed

Backstage Passes
Backstage passes can never be bought. The passes are supplied by the touring personnel and arrangements must be made to receive these passes prior to the event through the touring personnel. Palace of Auburn Hills, DTE Energy Music Theatre and Meadow Brook Music Festival personnel cannot give backstage passes to patrons.

Refunds
There are no refunds or exchanges for tickets purchased. Although, if an event is canceled or rescheduled, tickets may be refunded at the original point of purchase.

Inclement Weather
Rain (75)All shows at The Palace of Auburn Hills, DTE Energy Music Theatre, or Meadow Brook Music Festival are 'Rain or Shine' events. Only in extreme inclement weather are shows canceled or postponed. Rain and snow are not considered inclement weather. If patrons have questions about an event being canceled due to weather, please call (248) 377-0100.

Ticket upgrades
For certain events, tickets may be upgraded to closer seats. Generally, the cost of the upgrade is the difference between the value of the two tickets. Tickets may only be upgraded at The Palace of Auburn Hills, DTE Energy Music Theatre or Meadow Brook Music Festival box offices. If upgrades are permitted, patrons are encouraged to upgrade the seats prior to the night of the events as box office lines may be very long.

Children's Ticket Prices
For various shows there are children's discounts at The Palace of Auburn Hills, DTE Energy Music Theatre and Meadow Brook Music Festival. The age restrictions for children's discounts vary per event. Discounted ticket prices for children are at the discretion of the touring act. For many sporting events at The Palace of Auburn Hills, there are not children's discounts. Children pay the same price as adults for these tickets. Also, for most contemporary musical artists there are not children's discounts either. To find out if there are children's discounts for a specific show please call (248) 377-0100.

My Tickets Turned Black. What happened?
As a security measure, tickets printed for The Palace of Auburn Hills, DTE Energy Music Theatre and Meadow Brook Music Festival are printed on thermal paper. What that means is that the black writing on the tickets are actually burned onto the tickets instead of printed. When patrons store tickets in cars, especially glove boxes on dashboards, or in other places of extreme heat, the tickets may turn completely black and become unreadable. If this happens the box office may not be able to issue relocation passes since the original seats cannot be determined.

Ticket Mailing Process
Tickets that are purchased over the phone can be mailed to the person that purchased the tickets. Tickets can be mailed if there is sufficient time to safely travel through the postal system. The general rule is that ticket purchased within seven days before the event will be left in will-call to be picked up by the person who purchased the tickets. If there are more than seven days before the event tickets get mailed through the standard U.S. Postal System to the address that the credit card used to purchase the tickets is mailed. If tickets are to be mailed to the ticket purchaser, please allow at least seven to ten days before calling to inform the box office that the tickets weren't received. For tickets that are not received in the mailed, patrons should contact the place the tickets were purchased from. If the tickets were purchased over the phone from TicketMaster or TicketMaster.com please call (248) 645-6666 or any local TicketMaster phone number. If tickets were purchased from The Palace of Auburn Hills, DTE Energy Music Theatre or Meadow Brook Music Festival please call (248) 377-0100 and ask to speak the sales representative who sold the original tickets or, if that is not known, ask for the box office. Relocation passes may be issued for tickets that are not received in the mail.

Credit Card Verification Policy
For safety and security reasons, tickets purchased by credit card may only be purchased by the actual credit card holder. TicketMaster, The Palace of Auburn Hills, DTE Energy Music Theatre and Meadow Brook Music Festival use a credit card verification system that will only allow tickets to be printed and mailed to persons whose name, address and phone number match that supplied by the credit card's issuing bank.

Event On-Sale Information
Events are generally put on sale on Fridays, Saturdays and sometimes Mondays. These events usually get announced on the Tuesday or Wednesday before they go on sale. To find out if any events are going on sale at a certain time please call (248) 377-0100.