Detroit PistonsThe Palace of Auburn HillsDTE Energy Music TheatreMeadow Brook Music Festival

RULES & POLICIES

Due to more stringent security measures at the gates, guests are encouraged to arrive early.

The Palace of Auburn Hills

Entrance Policies

The following items may be brought into The Palace:

  • Umbrellas
  • Binoculars
  • Banners (must be in good taste without any poles or sticks attached)
  • Seeing Eye dogs


In the interest of our guests’ safety, the following items may not be brought into The Palace:

  • Alcohol
  • Bottles, cans or any liquid containers of any kind
  • Patrons without shoes or shirts are not permitted to enter
  • Video and sound recording devices
  • Weapons
  • Backpacks (drawstring bags are allowed)

Parking Lot Policy

The parking lot opens at 4:30 PM for most evening shows. Guests are allowed to tailgate/picnic before events. Alcohol is not allowed in the parking lot due to local township ordinances

Cameras

The camera policy varies from show to show. The Palace of Auburn Hills does not have a policy prohibiting cameras; however, many artists do. When an artist requests a 'no camera' policy, it will be adhered to by our staff. Call 248-377-0100 on the day of the show to check the artist's policy.

Smoking Policy

In observance of the “no smoking” law which went into effect May 1, 2010, guests, employees and visitors are required to comply with the new Michigan law. It is illegal to smoke or use tobacco products anywhere within The Palace including in its restaurant/bar areas and former cigar/smoking rooms, suites and restrooms. Outdoor smoking policies will remain the same.

Guest Code of Conduct

Palace Sports & Entertainment is committed to creating a safe, comfortable, and enjoyable sports & entertainment experience. Guests have a right to expect an environment where:
• All PS&E employees will respect and appreciate each and every fan.
• Guests will be treated in a consistent, professional and courteous manner by all venue and team personnel.
• Guests will enjoy the PS&E experience free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests will not engage in fighting, throwing objects or attempting to enter restricted areas and those who engage in any of these actions will immediately be ejected from the event.
• Guests will smoke in designated smoking areas only.
• There will not be any obscene or indecent messages on signs or clothing.
• Guests will comply with requests from venue staff regarding venue operations and emergency response procedures.

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or guest services staff member. Guests who choose not to adhere to these provisions will be subject to ejection without refund and revocation of season tickets and may also be in violation of city ordinances resulting in possible arrest and prosecution.

Palace Sports & Entertainment thanks you for adhering to the provisions of the Guest Code of Conduct.

To enhance the guest experience within The Palace of Auburn Hills, please assist by reporting violators of the Guest Code of Conduct. Send a text message to 248-881-HOOP (4667) if you have an issue in your area or a question about your experience. Include the exact location and nature of you concern. The text assist process is quick, anonymous and designed to provide you with prompt response.

DTE Energy Music Theatre

Entrance Policies

The following items may be brought into DTE Energy Music Theatre: (There may be exceptions for select shows. Call 248-377-0100 for details)

  • Picnic baskets with food in non-glass containers
  • Coolers (small) – (includes food only, no beverages)
  • Ice
  • Beach and sand chairs (12” max. from ground to front of seat bottom)
  • Blankets, sleeping bags and tarps
  • Umbrellas (patio/beach umbrellas that stick into the ground are prohibited)
  • Binoculars
  • Seeing Eye dogs
  • Strollers


In the interest of our guests’ safety, the following items may not be brought into DTE Energy Music Theatre:

  • Alcoholic beverages
  • Long-legged lawn chairs
  • Bottles, cans or any liquid containers of any kind including water and pop (juice boxes may be allowed for children’s shows)
  • Glass containers of any kind (including condiments)
  • Patrons without shoes or shirts are not permitted to enter
  • Video and sound recording devices
  • Aerosol Cans
  • Backpacks (drawstring bags are allowed)

Parking Lot Policy

  • Admission to parking lot is pre-paid with $3 per ticket fee.
  • There will be a $5 per ticket fee for MyCompanyOffer and voucher redemption.
  • The parking lot opens at 4:30 PM for most evening shows.
  • The parking lot will open 2 hours prior to the show start for all matinees.
  • Guests are allowed to tailgate/picnic before events.
  • Designated specific drop-off/pick-up area for guests in Parents Park between Main East and West gates.
  • Alcohol is not allowed in the parking lot due to local township ordinances.

Cameras

The camera policy varies from show to show. DTE Energy Music Theatre does not have a policy prohibiting cameras; however, many artists do. When an artist requests a 'no camera' policy, it will be adhered to by our staff. Call 248-377-0100 on the day of the show to check the artist's policy.

Smoking Policy

In observance of the “no smoking” law which went into effect May 1, 2010, guests, employees and visitors are required to comply with the new Michigan law. It is illegal to smoke or use tobacco products in the following areas: pavilion, restrooms, Ivy Lounge, Hilltop Deck, Sunset Deck, and any and all indoor areas.

Guest Code of Conduct

Palace Sports & Entertainment is committed to creating a safe, comfortable, and enjoyable sports & entertainment experience. Guests have a right to expect an environment where:
• All PS&E employees will respect and appreciate each and every fan.
• Guests will be treated in a consistent, professional and courteous manner by all venue and team personnel.
• Guests will enjoy the PS&E experience free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests will not engage in fighting, throwing objects or attempting to enter restricted areas and those who engage in any of these actions will immediately be ejected from the event.
• Guests will smoke in designated smoking areas only.
• There will not be any obscene or indecent messages on signs or clothing.
• Guests will comply with requests from venue staff regarding venue operations and emergency response procedures.

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or guest services staff member. Guests who choose not to adhere to these provisions will be subject to ejection without refund and revocation of season tickets and may also be in violation of city ordinances resulting in possible arrest and prosecution.

Palace Sports & Entertainment thanks you for adhering to the provisions of the Guest Code of Conduct.

Meadow Brook Music Festival

Entrance Policies

For most events, the following items are welcomed at Meadow Brook Music Festival: (There may be exceptions for select shows. Call 248-377-0100 for details)

  • Picnic baskets
  • Coolers (no more than 2 wheels) & Ice
  • Food in non-glass containers
  • Beach and sand chairs (12” max. from ground to front of seat bottom)
  • Blankets, sleeping bags and tarps
  • Umbrellas (standard size with no sharp points)
  • Binoculars
  • Strollers (with brakes)


In the interest of our guests’ safety, the following items may not be brought into Meadow Brook Music Festival:

  • Alcoholic beverages
  • Long-legged lawn chairs
  • Glass containers of any kind (including condiments)
  • Bottles, cans or any liquid containers of any kind (juice boxes may be allowed for children’s shows)
  • Guests without shoes or shirts are not permitted to enter
  • Video and sound recording devices
  • Aerosol cans
  • Laser Pointers
  • Backpacks (drawstring bags are allowed)

Cameras

The camera policy varies from show to show. Meadow Brook Music Festival does not have a policy prohibiting cameras; however, many artists do. When an artist requests a 'no camera' policy, it will be adhered to by our staff. Call 248-377-0100 on the day of the show to check the artist's policy.

Parking Lot Policy

  • The parking lot opens at 5:30 p.m. for most evening shows
  • The parking lot will open two hours prior to the show start time for matinees
  • Guests are allowed to tailgate/picnic before events
  • Alcohol is not allowed in the parking lot due to local township ordinances

Smoking Policy

In observance of the “no smoking” law which went into effect May 1, 2010, guests, employees and visitors are required to comply with the new Michigan law. It is illegal to smoke or use tobacco products in the following areas: pavilion, restrooms and sponsor deck.

Guest Code of Conduct

Palace Sports & Entertainment is committed to creating a safe, comfortable, and enjoyable sports & entertainment experience. Guests have a right to expect an environment where:
• All PS&E employees will respect and appreciate each and every fan.
• Guests will be treated in a consistent, professional and courteous manner by all venue and team personnel.
• Guests will enjoy the PS&E experience free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests will not engage in fighting, throwing objects or attempting to enter restricted areas and those who engage in any of these actions will immediately be ejected from the event.
• Guests will smoke in designated smoking areas only.
• There will not be any obscene or indecent messages on signs or clothing.
• Guests will comply with requests from venue staff regarding venue operations and emergency response procedures.

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or guest services staff member. Guests who choose not to adhere to these provisions will be subject to ejection without refund and revocation of season tickets and may also be in violation of city ordinances resulting in possible arrest and prosecution.

Palace Sports & Entertainment thanks you for adhering to the provisions of the Guest Code of Conduct.

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