Detroit PistonsThe Palace of Auburn HillsDTE Energy Music TheatreMeadow Brook Music Festival

Palace Sports & Entertainment Privacy Policy

We at Palace Sports & Entertainment (“PS&E”) are committed to safeguarding your privacy. PS&E owns or operates the Palace of Auburn Hills, Detroit Pistons, DTE Energy Music Theatre, Meadow Brook Music Festival, and Palace Locker Room stores. This Privacy Policy ("Policy") describes the information we gather, what we do with it, and the safeguards we have in place to protect it. Before you submit any information to PS&E, please read this Policy for an explanation of how we will treat your personally identifiable information. By using any PS&E website, including Palacenet.com, you accept this Policy and consent to the collection and use of your personally identifiable information as outlined in this Policy. If you do not agree to this Policy, please do not use any PS&E website.

PS&E does not knowingly solicit any personally identifiable information from children under the age of 13. Nor does PS&E knowingly obtain, retain or use information from anyone who indicates that they are under the age of 13. Accordingly, children under the age of 13 may be restricted from participating in certain features and transactions on PS&E websites.

If we make any material changes to this Policy, those changes will be posted here to ensure that you remain aware of what personally identifiable information is collected, how that information is used, and under what circumstances that information may be disclosed. Since this Policy may change from time to time, you should review it periodically and specifically before you provide any additional personally identifiable information. Your continued use of PS&E websites following the posting of changes to this Policy will signal your acceptance of such changes.

If you have any questions, comments, or requests regarding this Policy or the information practices of PS&E, please contact us by e-mail at feedback@palacenet.com or write to us at Palace Sports & Entertainment, 6 Championship Dr., Auburn Hills, MI 48326, Attn: Mike Donnay.

1. What personally identifiable and other information is collected

With respect to persons age 13 or older, PS&E collects personally identifiable and aggregate information required to participate in certain PS&E features and transactions (e.g., in connection with membership enrollment, newsletters, games, contests, sweepstakes, promotions, purchases, etc.). This information may vary but will typically include your first and last name; mailing address (including city, state, zip code and country); complete date of birth; and e-mail address. If you are making purchases online, a credit card number (including CID number) and expiration date may be required as well as shipping, billing and other information you provide to purchase or ship an item and other transactional information based on your purchase activities. You may also be requested to provide a unique member name and password to access and use certain features of the site. You may elect to provide us with other personally identifiable information, such as in your profile, or when you post comments or content to our public forums. If you provide personally identifiable information in these ways, please note that such information may be available to the general public. In order to better customize and enhance your membership experience, we may combine the information that you provide with supplemental information (including mailing address updates and demographic data) that we obtain from public sources or reputable third parties. Information combined with personally identifiable information becomes, and is treated as, personally identifiable information under this Policy.

PS&E also may collect non-personally identifiable information, including without limitation, Internet Protocol (IP) address, type of browser you are using (e.g., Firefox, Internet Explorer, Safari), the type of operating system you are using, (e.g., Microsoft Windows, MacOS), the domain name of your Internet service provider (e.g., Comcast, Verizon, AT&T), the type and/or "device ID" of handheld or mobile devices you are using (e.g., iPhone, Blackberry), the web pages you have visited within PS&E websites, sites visited before and after you visit a PS&E webpage, your location information, the content you have accessed and the advertisements you have been shown and/or clicked on. We may combine this and other non-personally identifiable information with the personally identifiable information that we have collected, including to customize a user's membership experience.

In addition, we may solicit from time to time your opinion (e.g., to determine your preferences and dislikes in order to provide you with a better product or offering). These surveys are always optional.

2. Social Networking

You also can engage with our content, such as video, games, applications, and other offerings, on or through third-party social networking sites, such as Facebook, and PS&E or third-party social media plug-ins and applications. When you engage with our content on or through third-party social networking sites, plug-ins and applications, you may allow us to have access to certain information from your social media profile (e.g., name, e-mail address, photo, gender, birthday, location, your list of friends, people you follow and/or who follow you, your posts or 'likes') to deliver the content or as part of the operation of the application. We may also obtain non-personally identifiable information (e.g., content viewed, game performance, high scores, and information about advertisements within the content you have been shown or may have clicked on) from your interaction with our content. We may combine information which we obtain through social networking sites or applications with information we obtain directly through PS&E websites or from other sources.

When you allow us to access information from your social media account, it can enable us to do things like (1) deliver exclusive content to you, (2) personalize your online experience with us within and outside our applications or websites, and (3) contact you through the social networking sites or directly using your contact information. By engaging with our content through social networking sites or applications, you consent to the use of this information in accordance with this Policy.

3. How personally identifiable and other information is used

PS&E may use your information to provide you with services and information you have requested or products you have purchased (e.g., membership updates, e-mail newsletters) and to resolve disputes, collect fees, and troubleshoot problems. PS&E also may use your information to respond to specific inquiries made by you (e.g., in response to job applications, e-mailed questions); to prevent potentially prohibited or illegal activities, and enforce our Terms of Use; and to customize, measure, analyze and improve our services, content and layout. In addition, PS&E may use your information and/or supplement your information with information we obtain from other sources (e.g., partners, third party providers, public sources) to customize and enhance your online experience, including for online advertising purposes as described below, and to notify you about special offers, products, services, and information that we think may be of interest to you. You can opt-out of receiving commercial e-mail from us at any time by indicating your preference according to the instructions provided within the e-mails received.

4. With whom the information may be shared

From time to time, PS&E may share personally identifiable information with third parties we have engaged to perform certain services, including to customize, measure, analyze and improve our services, content, and layout. In the event that we do share personally identifiable information with a service provider, that information will be for the sole purpose of conducting PS&E business. These third party service providers are authorized to use this information only in a manner consistent with this Policy.

Within PS&E and among our service providers, we restrict access to personal information to those who require it to provide you with products and services. PS&E also has several sponsors and other business partners that can offer valuable products and services to our users. From time to time, PS&E may also share or provide non-identifiable information to these partners so that they may extend offers to you. PS&E will not disclose your e-mail address to these partners if you have indicated that you do not wish to receive information, special offers or promotions from third parties via e-mail. If you do not want your information shared with these partners, you may make such a request by sending us an e-mail at feedback@palacenet.com or writing to Palace Sports & Entertainment, 6 Championship Dr., Auburn Hills, MI 48326, Attn: Mike Donnay.

We may also disclose information in our discretion to cooperate with law enforcement or other government officials, or if asked to disclose information by subpoena, court order or other legal process.

While PS&E is careful in choosing its partners and advertisers, we are only responsible for content on our own sites and for use of your personally identifiable information by us. All third parties associated with PS&E and/or to which PS&E websites may link (including, but not limited to, advertisers, sponsors and other Internet sites) with whom we share information have independent privacy and data collection practices. We encourage you to read the privacy policy of every web site that you visit. PS&E does not control this collection of information and cannot be responsible or liable for the policies or actions of third parties.

5. Security procedures that are in place to protect the loss, misuse or alteration of information under our control

PS&E has generally accepted security measures in place to protect against the loss, misuse and alteration of the information under its control. Beyond the physical protection of the servers, we protect against data loss by backing up data, performing consistency checks, and restricting access to information on our servers. When receiving financial information (e.g., credit card number, credit card expiration date) for completing certain online transactions, our site uses SSL or "Secure Sockets Layer," an industry standard security protocol. Other features, like email and contact us, are not encrypted. When providing sensitive information on the Internet, you should also look at your browser to determine whether SSL technology is being employed (usually indicated by an image of a lock in the browser frame). In addition, only those trained employees needed to carry out our business functions will be authorized to have access to information on individual PS&E customers.

It is important to remember that whatever you transmit or disclose online can be collected and used by others or unlawfully intercepted by third parties. No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot warrant the security of any information you transmit to us.

Your site membership account is password protected. We recommend that you do not divulge your password to anyone. At no time will any PS&E employee ask for your password via e-mail. Ultimately, you are solely responsible for maintaining the secrecy of your member names, passwords and/or other account information.

Any information voluntarily disclosed by users and posted on our site (on message boards, web logs, and/or in chat areas) may be viewed and used by others. If users post personally identifiable information that is accessible to the public online, the user does so at his or her own risk. Users accept that they may receive unsolicited messages from other parties in return.

6. Your options regarding the collection, use and distribution of information, how you can correct any inaccuracies in the information

To keep personally identifiable information that you provide via this site accurate, current and complete, to unsubscribe from any e-mail or print newsletters sent by PS&E, and/or to request the removal of your information from our systems, please contact us by e-mail at feedback@palacenet.com or write to Palace Sports & Entertainment, 6 Championship Dr., Auburn Hills, MI 48326, Attn: Mike Donnay. Upon receiving your communication, we will take appropriate steps to update or correct such information in our possession, or to remove you from our subscriptions lists and/or systems. You also will have the option to correct any inaccuracies in your site membership account or other registration, change your account settings, or unsubscribe from PS&E communications by following instructions contained online and/or in communications that you may receive.

7. Choice of Law

If any disputes arise between us regarding your use of PS&E websites, such disputes shall be resolved according to the laws of the State of Michigan, without regard to its choice-of-law provisions and the federal and state courts of New York shall have exclusive jurisdiction over all claims.

8. PS&E Children's Privacy Policy

It is the PS&E’s policy not to knowingly solicit any personally identifiable information from children under the age of 13. A number of interactive features on PS&E websites require registration to participate (e.g., e-mail newsletters, membership). All registrants will be required to enter their full name, date of birth, e-mail address and, in some instances, zip code. If PS&E determines that a person is under the age of 13, based on the information provided during the enrollment process, that person will not be permitted to register for such features. Instead, when a child under 13 years old tries to register, he or she will be directed to content which does not involve the submission of personally identifiable information. Children who indicate that they are under 13 years old will not be able to make credit card purchases or participate in interactive features that involve the collection and retention of personally identifiable information (e.g., entering a sweepstakes) and they will not be contacted about special offers or promotions.

PS&E works with (and may provide links to) third party sites that offer features described on PS&E websites. Registration for these features is pursuant to the privacy policies of the third parties operating the web sites on which registration occurs. Such third party sites may permit children under the age of 13 to register for these features on their sites in accordance with the privacy policies posted on those sites. The operators of those third party sites are responsible for ensuring that their sites comply with applicable laws, regulations, and rules. For more information, please review the privacy policies of each respective third party site.

LAST UPDATED: February 28, 2013 Copyright 2013 Palace Sports & Entertainment, LLC. All rights reserved.

Close