Detroit PistonsThe Palace of Auburn HillsDTE Energy Music TheatreMeadow Brook Music Festival

Box Office

Tickets for events at The Palace of Auburn Hills can be purchased at The Palace of Auburn Hills and DTE Energy Music Theatre box offices, TicketMaster outlets, TicketMaster.com or by calling (248) 377-0100.

Tickets may be purchased using cash, personal checks, American Express, Visa, Mastercard and Discover. TicketMaster outlets accept cash, American Express, Visa and Mastercard. Personal checks are not accepted for events that are less than 7 days away.

We do have gift cards available in any denomination which can be used:

  • To purchase tickets for events at any of our venues
  • For purchases at Palace Locker Room Store within The Palace
  • For purchases in The Palace Grille
  • For purchase of food & beverage at the concession stands

 

Helpful Box Office Information

Event On-Sale Information

Events are generally put on sale to the public on Fridays, Saturdays or Mondays. For notification of new events and when they go on sale, please sign up our email newsletter "Tunin’ In’, or follow us on Facebook or Twitter.

Random Number Ticket On-Sales Policy

The random number ticket on-sale policy is designed to give every fan an equal chance at purchasing the best tickets to an event. This method is preferred by most bands and promoters since it gives the fans an equal chance to purchase tickets and discourages non-fans interested only in financial gain from re-sale of the tickets from buying up the best seats and also discourages fans from having to “camp out” overnight for tickets.

Refunds

There are no refunds or exchanges for tickets purchased. Although, if an event is canceled or rescheduled, tickets may be refunded at the original point of purchase.

Cancellations or Rescheduled Events

In the event a performance is canceled or rescheduled, ticket holders will notified via email if an email address is available. Information regarding the event is sent to the local media for publicity. This information would also be available on our website, as well as Facebook and Twitter pages.

If the event is canceled, refunds will be available at the point of purchase (ie. If tickets were bought at The Palace, please take the unused tickets back to The Palace for a refund, or if they were purchased at a TicketMaster outlet, refunds will be available at that specific outlet.) Tickets purchased online or over the phone typically are refunded automatically. Refunds typically take 3-5 business days to process.

If the event is rescheduled, tickets will be honored for the new date, or in most cases refunds will be available at the original point of purchase up until the time of the rescheduled performance.

Lost / Stolen or Tickets not received in the mail

When tickets are lost, stolen or not received in the mail, patrons must contact the place where the tickets were purchased. In order to protect ticket purchasers, there is a process that must be followed to receive lost seat passes. If tickets were purchased at The Palace, DTE Energy Music Theatre, Meadow Brook Music Festival or Palace Locker Room stores please call the Palace at (248) 377-0100. For tickets purchased at TicketMaster outlets, patrons should return to the original outlet where the tickets were purchased. For tickets purchased over the phone from TicketMaster or TicketMaster.com, patrons should call (800) 653-8000.

Will-Call Tickets

Tickets that are purchased by phone without time to safely mail or tickets left by someone are considered will-call tickets. A picture ID and the credit card used to purchase the tickets are required to pick up purchased will-call tickets. Patrons who purchased tickets over the phone from The Palace of Auburn Hills, DTE Energy Music Theatre Music Theatre or Meadow Brook Music Festival may pick up their tickets at any time during regular business hours. Tickets that are left by team players or touring personnel usually arrive in the box office approximately one hour before the scheduled start time. The box office usually does not know the names for who the tickets will be left under that are given by the players or touring personnel until the actual tickets are received in the box office. Will-call tickets may be picked up at any of the box offices where the event is scheduled. Tickets left by players or touring personnel may be picked up at The Palace West Atrium Box Office, DTE Energy Music Theatre, East Box Office, and the only Meadow Brook Music Festival Box Office.

Printing Tickets at Home

For most events, guests can avoid Will Call lines by printing their tickets at home. This feature is available if tickets are purchased directly from our venue. There may be a small convenience fee to take advantage of this feature. For more information, please contact the Box Office at (248) 377-0100.

Credit Card Entry / ”Will Call Only” Tickets

In an effort to make more seats available for their biggest fans, some touring acts will request that certain seating only be sold as “Credit Card Entry” tickets. No physical ticket will be printed for these seats. Instead, the ticket buyer will provide the credit card used for purchase and a matching valid photo ID at the gate, which will allow entrance into the performance.

Similarly, tours may decide to make tickets available that can only be picked up from Will Call on the day of an event. Typically these tickets would be available for pick up starting 3-4 hours in advance of the performance and may only be picked up by the purchaser. For the specific guidelines for a particular event, please call the Box Office at (248) 377-0100.

Are these tickets real?

Unfortunately there are instances where someone may come into possession of fraudulent tickets. The only tickets guaranteed to be valid are ones sold either by the venue box office or by our official ticket provider TicketMaster. If you are suspicious of whether or not a ticket is valid or not, please contact the Box Office at (248) 377-0100. Keep in mind that in many cases, the Box Office cannot verify if a ticket is legitimate until it is scanned on the night of the show.

Ticket upgrades

For certain events, tickets may be upgraded to closer seats. Generally, the cost of the upgrade is the difference between the value of the two tickets. Tickets may only be upgraded at The Palace of Auburn Hills, DTE Energy Music Theatre or Meadow Brook Music Festival box offices.

Children’s Ticket Prices

For various shows there are children’s discounts at The Palace of Auburn Hills, DTE Energy Music Theatre and Meadow Brook Music Festival. The age restrictions for children’s discounts vary per event. Discounted ticket prices for children are at the discretion of the touring act. To find out if there are children’s discounts for a specific show please call (248) 377-0100.

Ticket Mailing Process

Tickets that are purchased over the phone can be mailed to the person that purchased the tickets. Tickets can be mailed if there is sufficient time to safely travel through the postal system. The general rule is that ticket purchased within seven days before the event will be left in will-call to be picked up by the person who purchased the tickets. If there are more than seven days before the event tickets get mailed through the standard U.S. Postal System to the address that the credit card used to purchase the tickets is mailed. If tickets are to be mailed to the ticket purchaser, please allow at least seven to ten days before calling to inform the box office that the tickets weren’t received. For tickets that are not received in the mailed, patrons should contact the place the tickets were purchased from. If the tickets were purchased over the phone from TicketMaster or TicketMaster.com please call (800) 653-8000. If tickets were purchased from The Palace of Auburn Hills, DTE Energy Music Theatre or Meadow Brook Music Festival please call (248) 377-0100 and ask to speak the sales representative who sold the original tickets or, if that is not known, ask for the box office. Reprinted tickets may be issued for tickets that are not received in the mail.

Credit Card Verification Policy

For safety and security reasons, tickets purchased by credit card may only be purchased by the actual credit card holder. TicketMaster, The Palace of Auburn Hills, DTE Energy Music Theatre and Meadow Brook Music Festival use a credit card verification system that will only allow tickets to be printed and mailed to persons whose name, address and phone number match that supplied by the credit card’s issuing bank.

The Palace of Auburn Hills Information

Box Office Hours

Monday – Friday: 9:00 a.m. – 6:00 p.m. (or 30 minutes after event conclusion)
Saturday: 9:00 a.m. – 4:00 p.m. (or 30 minutes after event conclusion)
Non-Event Sundays: Closed
Sundays With Events: 9:00 a.m. – 30 minutes after event conclusion

Box Office Locations

There are two box office locations inside The Palace of Auburn Hills. The main box office is located in the Atrium entrance, which is on the West side of the building. The Suite holders box office is located inside the East Entrance. Will-call tickets may be picked up at either location. For ticket information call (248) 377-0100. To confirm whether tickets are in will-call the number is (248) 377-0143.

Disabled Services

The disabled seating locations for The Palace Of Auburn Hills are located in sections 120, 107 when available, 203 and 229. There are also seats reserved for patrons with visual impairments and limited walking needs. To purchase tickets in these sections please call (248) 377-0154. One companion seat may be purchased with the disabled seat. Additional companion seats may be purchased but will be placed in the rows ahead of the disabled sections, if available. The box office TDD line is (248) 377-0188. 

DTE Energy Music Theatre Information

Box Office Hours

Monday – Friday: 10:00 a.m. – 6:00 p.m.
Saturday: 10:00 a.m. – 4:00 p.m.
Sunday: Closed
Event Days: 10:00 a.m. – 20 minutes after event conclusion

The DTE Energy Music Theatre Box Office is typically open from mid-May until late September. For specific dates, please call (248) 377-0100. 

Box Office Locations:

There are three box office locations inside The DTE Energy Music Theatre. Will Call is located at the East Box Office. The East Box Office also sells tickets to future events during normal hours and during events. The West Box Office is open for events only for ticket purchases and upgrades. A box office is also located next to the VIP entrance for season ticketholders. For ticket information call (248) 377-0100. To confirm whether tickets are in will call the number is (248) 475-8501.

Disabled Services:

The disabled seating locations for DTE Energy Music Theatre are located in the rear of the pavilion. There are raised platforms located in the left and left center sections of the pavilion, which are priced as a pavilion ticket. One companion seat may be purchased along with the disabled seat. Additional companion seats may be purchased but will be placed in the rows ahead of the disabled section, if available. Patrons may also purchase tickets to sit behind the right or center sections. These tickets are priced at the lawn price. Please be aware that patrons are not required to sit in their seats during the performance and patrons who choose the lawn priced disabled seats may be obstructed by other patrons standing.

Meadowbrook Music Festival Information

Box Office Hours

Monday – Friday: 12 noon – 5:00 p.m.
Saturday: Closed
Sunday: Closed
Event Days: 12 noon – end of intermission

The Meadow Brook Music Festival Box Office is typically open from June until September. For specific dates, please call (248) 377-0100.

Box Office Locations

There is one box office located on the Meadow Brook Music Festival grounds. It is located at the main entrance to the facility. Patrons with walking difficulties may drive to the box office to pick up tickets and then drive to the disabled parking section, if necessary. For ticket information call (248) 377-0100. To confirm whether tickets are in will call the number is (248) 209-3181.

Disabled Services

The disabled seating locations for Meadow Brook Music Festival are located in the rear of the pavilion. These tickets are generally priced at the lawn price. One companion seat may be purchased with the disabled seat. Additional companion seats may be purchased but will be placed in the rows ahead of the disabled section, if available.

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