Detroit PistonsThe Palace of Auburn HillsDTE Energy Music TheatreMeadow Brook AmphitheatreFreedom Hill Amphitheatre

FAQS

How can I get backstage passes for a concert?

Backstage passes can never be bought. The passes are supplied by the touring personnel and arrangements must be made to receive these passes prior to the event through the touring personnel. Palace of Auburn Hills, DTE Energy Music Theatre, Meadow Brook Amphitheatre and Freedom Hill Amphitheatre personnel cannot give backstage passes to patrons.

Will events be cancelled due to rain or other inclement weather?

All shows at The Palace of Auburn Hills, DTE Energy Music Theatre, Meadow Brook Amphitheatre or Freedom Hill Amphitheatre are ‘Rain or Shine’ events. Only in extreme inclement weather are shows canceled or postponed. Rain and snow are not considered inclement weather. If patrons have questions about an event being canceled due to weather, please call (248) 377-0100.

For venue-specific FAQs, please choose below.

The Palace of Auburn Hills

What is the Address of the Palace of Auburn Hills?

Palace Sports & Entertainment
6 Championship Drive
Auburn Hills, MI 48326.

Where is the Palace located and how do I get there?

The Palace of Auburn Hills is located at 6 Championship Drive in Auburn Hills, Michigan. From I-75, take exit 81 (Lapeer Rd.) and proceed North on Lapeer Rd. The Palace has three entrances on the left side (West) of Lapeer Rd. Also accessible from Exits 79 (University Drive) and 83 (Joslyn Road). Signs showing directions to The Palace are posted from all three exits.

Click here for driving directions.

How do I order tickets for Palace Events?

Tickets are available at Palacenet.com, The Palace Box Office and all Ticketmaster centers or charge by phone with American Express, Discover, Visa and MasterCard at 1-800-745-3000.

Below are the box office hours for The Palace of Auburn Hills:

Monday – Friday 9:00am – 6:00pm
Saturday 9:00am – 4:00pm
Sunday Closed
(Open at 9:00am with events)

Where is the Will Call Window at the Palace Box Office?

The Will Call Window at the Palace Box Office is located at the Main West Atrium Entrance. There are usually several windows designated for Will Call, however plan to arrive early to pick up your tickets as lines do get rather lengthy for some events.

What can I bring into The Palace?

What type of events are at the Palace of Auburn Hills?

The Palace is host to the The Detroit Pistons (NBA Basketball). The Palace is also known for its numerous concerts, and special events such as wrestling, boxing, sno-cross, ice shows, circuses, rodeos, seminars, clinics, graduations, and other family shows.

Where can I dine that is close to the Palace?

The Palace Grille is a great place to eat and it is inside the Palace on the East side of the arena. You can make reservations by calling (248) 377-8454. Click here to find a hotel, restaurant, or transportation in the area.

DTE Energy Music Theatre

Where is DTE Energy Music Theatre located and what is the address?

DTE Energy Music Theatre is located in Clarkston, Michigan off of I-75 at Sashabaw Rd. (Exit 89) The address is 7774 Sashabaw Rd, Clarkston, MI 48348.

What is the capacity of DTE Energy Music Theatre?

15,274 Total (*7,202 pavilion, *8,072 lawn seats)

When is DTE Energy Music Theatre open?

DTE Energy Music Theatre is open from May to September.

How many events are at DTE Energy Music Theatre each year?

On average DTE Energy Music Theatre has approximately 50 events each summer.

How many parking entrances are at DTE Energy Music Theatre?

There are a total of eleven lanes through which you may enter. South drive – 4 lanes. Main drive – 5 lanes. Pine Knob Road – 2 lanes.

Where is Guest Services located?

The guest services office and information booth is located directly inside the East Entrance.

Are there any stairways leading up to the lawn seating?

Five stairways access the lawn seating area. One each at stage right and left, and three stairways at the rear of hill.

Where are the restrooms at DTE Energy Music Theatre?

Convenient men’s and women’s locations throughout the grounds. For physically challenged patrons, two unisex restrooms are located at the stage right concessions plaza. Physically challenged women may also access the stage right and left women’s locations.

How can I see the performers up close from the back of the pavilion or lawn seating?

There are two giant live-action video walls located on both sides of the stage and Three 9’ X 12’ video screens mounted on top of the rear of the pavilion for lawn patrons.

Are there metal detectors at DTE Energy Music Theatre?

Palace Sports & Entertainment has always considered the safety and security of all guests our top priority. In our constant effort to achieve this, we are pleased to announce the activation of Walk-Through Metal Detectors at DTE Energy Music Theatre for the 2016 summer season. Walk-Through Metal Detection is the next step in advanced security measures that helps maximize both safety and convenience for all guests. 

If you plan to attend an event this season, here are a few tips to help ensure a smooth entry into the venue:

  • Allow for extra time when entering
  • Limit the amount of personal items you bring with you
  • Prepare to remove all cell phones, cameras, keys, and other large metal objects from your pockets
  • Unlike the standard procedures of the Transportation Security Administration, fans will not be required to remove shoes or belts
  • Leave any unnecessary bags in your vehicle
  • Ensure each guest has their individual ticket in hand
  • Double check to ensure you are not carrying any prohibited items

Meadow Brook Amphitheatre

Where is Meadow Brook Amphitheatre located and what is the address?

Meadow Brook Amphitheatre is located in Rochester Hills, Michigan at the Oakland University campus Southwest corner of Walton Boulevard and Adams Rd. The address is 3554 Walton Blvd, Rochester Hills, Michigan 48309.

What is the capacity of Meadow Brook Amphitheatre?

7,701 Total (*2,819 pavilion. *4,882 lawn seats)

When is Meadow Brook Amphitheatre open?

Meadow Brook Amphitheatre is open from May to September.

How many events are at Meadow Brook each year?

On average Meadow Brook Amphitheatre has approximately 40-50 events each summer.

How many parking entrances are at Meadow Brook Amphitheatre?

There are two entrances/exits to Meadow Brook Amphitheatre, one entrance/exit off Walton Boulevard and one entrance/exit off Adams Road.

Where is Guest Services Located?

Guest Services is located at the Main Entrance box office at Meadow Brook Amphitheatre.

How many parking spaces are at Meadow Book Amphitheatre?

There are 2,000 parking spaces. Handicapped patrons will be directed by parking staff to handicapped parking spaces upon entry to Festival lot via entrance from Walton Blvd.

Where is first aid located at Meadow Brook Amphitheatre?

First aid is located at the Wild Flower Café & Bar (between restrooms) and is open during all events.

Where are the restrooms at Meadow Brook Amphitheatre?

Men’s and women’s restrooms are located at Wild Flower Café & Bar and in a separate building located on the south (stage right) side of the hill. Portable restrooms are located inside the main entrance.

Who owns Meadow Brook Amphitheatre?

Meadow Brook Amphitheatre is owned by Oakland University and Managed by Palace Sports and Entertainment.

Freedom Hill Amphitheatre

Where is Freedom Hill Ampitheatre located and what is the address?

Freedom Hill Amphitheatre is located in Sterling Heights, MichiganThe address is 14900 Metropolitan Parkway, just 3 ½ miles east of Van Dyke (M-53) in Sterling Heights. (Please note that Metropolitan Parkway is also known as 16 Mile or Big Beaver Rd.) Whether you are coming from Macomb, Oakland, Wayne, or St. Clair County, the theatre is easily accessible from I-75, I-94, I-696, or M-59.

What is the capacity of Freedom Hill Amphitheatre?

The venue’s seating capacity is comprised of a covered pavilion with approximately 4,200 fixed seats and lawn seating for approximately 3,000.

What happens if it rains?

All events at Freedom Hill Amphitheatre are “Rain or Shine” events. Only in extreme inclement weather are shows cancelled or postponed.

What do I do if I lose my tickets?

When tickets are lost, stolen, or not received in the mail, patrons must contact the location of purchase to issue duplicate seating passes.

Where do I park?

There are over 4,000 parking spots on site. Price varies depending on the event.

Do you allow refunds?

All ticket sales are final. There are NO refunds or exchanges, even due to inclement weather. For a performance cancellation or date change, refunds are extended at the original point of purchase only.

I am in a wheelchair. Can you accommodate me?

It is the intent of Freedom Hill Amphitheatre to meet or exceed the standard requirements for people with disabilities.

Wheelchair assistance is available to take guests from the venue entrance to their seats. However, guests may not rent or keep wheelchairs for the duration of the event. When wanting to leave the event, please contact your host/hostess to have a wheelchair escort brought to assist you. You do not need to call to reserve a wheelchair, escorts are done on a first come, first served basis.

Assisted Listening Devices are available free of charge for guests to use during an event. Please call the Guest Services department at (248) 377-8240 prior to the event to request the device to be set up. When arriving at the event, you may pick up the unit at the Guest Services office. A driver’s license or state ID is required and will be held until the unit is returned.

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