Quiet Room

For certain events a Quiet Room will be available for parents to wait for their children during a concert. The Quiet Room is usually located in the Pistons VIP Club and contains snacks and beverages for purchase. There is no admission to wait in the Quiet Room, however please check here prior to the event to see if a Quiet Room will be available for the event you are attending.


For the convenience of our guests there are Automated Teller Machines located at The Palace of Auburn Hills. ATMs are located behind sections 104, 110 & 117 on the main concourse.

First Aid

At all events a doctor and nurse are available courtesy of McLaren Oakland for medical treatment. Please contact your host/hostess or report to the east or west Guest Services office for assistance.

Convenience Items

‘Premier Event Products’

Items for Sale (at most concerts):

  • Ear Plugs
  • Binoculars
  • Batteries
  • Single-Use Cameras
  • Fresh Roses
  • Glow Products
  • Flashing Items
  • and more… 

Accessible Services

Wheelchair assistance is available to take guests from the venue entrance to their seats. However, guests may not rent or keep wheelchairs for the duration of the event. When wanting to leave the event, please contact your host/hostess to have a wheelchair escort brought to assist you. You do not need to call to reserve a wheelchair, escorts are done on a first come first serve basis.

Assisted Listening Devices are available free of charge for guests to use during an event. Please call the Guest Services department at (248) 377-8240 prior to the event to request the device to be set up. When arriving at the event, you may pick up the unit at the Guest Services office. A drivers license or state ID is required and will be held until the unit is returned.

Lost and Found

Lost & Found items may be claimed at the Guest Services offices, or call (248) 377-8240 during regular business hours to arrange for a pick-up of any items. Items left over 30 days will be donated to charity.

Lost Children

Lost children will be taken to the Guest Service office. Please report to the nearest office should anyone get separated from his/her group.

Happy Birthday Messages

Birthday greetings may be put on the Palace 360 screen for Detroit Pistons home games with a donation to the Detroit Pistons Foundation. For more information, CLICK HERE.


Tours of The Palace of Auburn Hills can be arranged through the Guest Services department by calling (248) 377-8666. Tours typically include viewing the arena, locker rooms, luxury suites and more! Cameras are welcome. Tours usually last approximately 1 1/2 hours. The cost is $5.00 for children and $7.00 for adults.

Lock Out/Jump Start

Lockouts, jumpstarts and assistance in changing flat tires are provided as a courtesy by either Waterford Towing Co. and/or Palace Parking Managers.

Wristband Exchange

When attending a general admission show at The Palace, guests with general admission tickets will exchange their tickets for wristbands at either the West atrium or the East concourse. The wristbands will allow guests floor access for the show. Replacement wristbands will not be given if lost or stolen, so please make sure wristbands are secure before leaving the exchange area. Guests wishing to get their tickets back at the end of the show may do so by going back to the same location they traded in their tickets.